FAQs

To secure your chosen accommodation (and prevent anyone else booking it for the same dates), you must pay a non-refundable 30% deposit.

To make a booking, you need to select your desired accommodation and submit your booking request accordingly. Once we receive your request, we will promptly check the availability with the Owner. Upon confirmation, you will be required to make the applicable deposit to secure your booking. If you are making your request less than 8 weeks before your arrival date (the day your property rental begins) you must pay the full payment of the property at the time of booking.

The final balance is payable upon arrival at your accommodation. The final balance must be paid in cash or by credit or debit cards. Please note that for credit or debit card payments towards the final balance, we retain the right to levy a 4% administration fee.

All bookings require a refundable security deposit to protect Owners against breakages, loss, damage or extra cleaning. This deposit must be paid in person during check-in and will be returned to you during check-out, provided there is no damage or additional cleaning required and the property remains in the same condition as upon arrival.

Yes, we can generally hold your selected dates for 24 hours, allowing you to book your flights and coordinate with the other members of your party.

Cancellations must be requested via email by the lead name on the booking using the registered email address. The effective date of cancellation will be the delivery date of the cancellation email. You will lose your deposit (30%) if you have more than 80 days before your holiday start, you will be charged 50% if you have 79-60 days, you will be charged 100% if you have 59 days or less.

Generally, the earliest check-in time is 4 pm on your day of arrival and the check-out time is 10 am on your day of departure.

Our prices include the rental of the entire property, accommodating up to the maximum capacity indicated.

If you wish to add more guests to your booking, please don't hesitate to contact us. As long as the total number of guests does not exceed the property's maximum capacity, there should be no issue.

Please note that the price does not include refundable security deposits, entrance visas, short and long sea crossings, flights, vehicle hire, transfers, car parking, pool heating, underfloor heating, or holiday insurance. However, we can assist you in arranging these services for an additional fee.

The prices shown on this website for villas and apartments are the cost per property. These rates include accommodation only and are based on the maximum occupancy.

Most property owners do not provide a complimentary welcome pack. However, if you desire one, we can arrange it for you, tailored to your requested items and subject to availability. The payment for the welcome pack can be made during your welcome meeting.

Some of our properties provide cots and highchairs for guest use, but the majority do not offer this amenity. If a property offers these services, they will be listed on the property page. In such cases, we can arrange to hire them for you at a nominal fee.

All properties in our portfolio are equipped with air conditioning, typically with multiple units that cater to each individual room.

All properties offer complimentary Wifi as indicated in the description. Please note that the speed of the connection may vary and we cannot guarantee its reliability.

The villa is thoroughly cleaned before your arrival, and for reservations of fourteen nights or more, there will be a mid-stay clean. If you require additional cleaning, please inform us during the booking process to obtain information on the applicable fee.

All properties are equipped with bath towels and the majority of our property owners provide pool/beach towels. If this amenity is provided, it will be specified on the individual webpage for that property.

Hairdryers, irons and ironing boards are readily available in all of our properties.

On our website, we offer a separate category called Heated Pool Villas where you can find villas with either heated indoor pools, outdoor heated pools or both. Please note that there is an additional fee for pool heating and this service is not available from June to September.

The frequency of pool maintenance varies for each property. Typically, pool attendants clean the pool six days a week, arriving early in the morning to ensure minimal disruption to guests.

Most of our villas adhere to a no-pets policy. However, some villa owners may make exceptions on occasion, subject to an additional security deposit fee to cover any potential property damage.

The official currency of Turkey is the Turkish Lira (TL). It is advisable to carry a small amount of Turkish Lira as well as Sterling/Euros/Dollars, as you can usually get a more favorable exchange rate in Turkey.

Starting from 2nd March 2020, British citizens visiting Turkey for tourism or business purposes no longer require a visa for stays up to 90 days within a 180-day period. It is important for UK citizens to ensure that their passport remains valid for at least six months from their date of departure.

We do not require an ATOL license as we are a registered Turkish company that only offers holiday accommodations and does not sell package holidays. As a member of TURSAB (Türkiye Seyahat Acentaları Birliği), we adhere to their rules and undergo regular audits. Our TURSAB registration number is 11858.

We kindly request the passport details from you and all other members of your party who will be travelling to Turkey. It is a legal obligation for the owners and property managers to provide the passport information to the local authorities.

Depending on your arrival time, our guest relations colleague in Kalkan will warmly welcome you and personally hand over the keys. Several of our properties are also equipped with a Key Safe system for your convenience.

In the event of any issues, please feel free to reach out to us. We will promptly pass on the issue to the owner of the property and ensure that it is swiftly resolved.

There are a number of doctors who speak English in Kalkan, Kas, Fethiye and Bodrum. Healthcare in Turkey is not covered by the E111 as in the European Union and private health coverage is necessary. It is crucial to have adequate insurance coverage in place before you travel.

We collaborate with reputable and professional local companies who employ safe and fully insured drivers. They can arrange private transfers from Antalya and Dalaman airports in comfortable, air-conditioned vehicles.

We collaborate with numerous reputable and professional local companies who provide dependable, well-maintained, and fully-insured vehicles. Cars can be reserved for collection from / return to Dalaman airport or for delivery to the villa.

We would be delighted to arrange a boat trip for you. We arrange private/shared daytime trips or private evening trips for you and your party.

In Kalkan/Kas, we are delighted to offer a variety of thrilling activities for you to enjoy such as scuba diving, horse riding, quad biking, quad bike tours and tours of Saklikent Gorge.

If you provide us with a shopping list at least 1 week before your arrival date, we can arrange for the items to be delivered to your accommodation. Please note that there will be minimum charges applicable.